Questions fréquemment posées.

Your Kix360° membership gives you 24/7 video and messaging access to Pediatric Registered Nurses supported by Nurse Practitioners. You also get:

• Unlimited visits per family, no matter how many children you have! 
• Personalized care plans for a number of pediatric health concerns, including: fever, nausea & vomiting, cough & cold, constipation or diarrhea, rashes, mental health concerns, medical forms, and prescription refills. 
• Parent education and support for your child’s growth and development, including concerns such as developmental milestones, potty training, lactation support, and healthy sleep tips. 
• Referrals to Pediatricians and other members of our specialized healthcare team as needed.
• Requisitions for imaging and lab work. 

Note that appointments with other specialists are not included in the membership fee and additional fees may apply. See “What does it cost?” below for more information.

Your Kix360° membership includes access to many valuable services, however, it does not include: 24/7 or on-demand access to doctors or Pediatricians. It also does not include immediate access to our team of Nurse Practitioners. 

Initially, you will be connected with a Registered Nurse, and if necessary, you will be referred to a Nurse Practitioner who can provide prescriptions, diagnoses, and specialized pediatric referrals. Kix360° is a virtual pediatric service – you cannot book in-person appointments with our KixTeam, but we can refer you to in-person clinics and/or specialists as needed.

We understand that there may be circumstances beyond your control, and you might need to cancel your appointment. KixCare is passionate about increasing access to care for all Canadian kids. As a courtesy to other kids waiting for appointments, when you need to cancel your KixOne visit for any reason, please do so by sending an email to support@kixcare.com and/or calling our applicable patient care support phone number. A refund may or may not be available, as per our cancellation policy:

You will receive a 100% refund if you cancel an appointment at least 48 hours before the start of your appointment.

You will receive a 50% refund if you cancel an appointment between 24 and 48 hours before the start of your appointment.

All appointments canceled within 24 hours of the start of the appointment (including same-day appointments, no-shows or late appointments), will be charged in full and will be non-refundable. If your appointment is canceled by the healthcare practitioner, a full refund will be issued by KixCare.

We’re here to help. Please reach out to support@kixcare.com if you have any concerns or need to discuss exceptional circumstances.

Annual memberships can be canceled at any time, however, refunds will not be issued for the unused portion of the year.

Monthly memberships can be canceled at any time after the three-month initiation period. Following the initiation period, monthly memberships must be cancelled at least 5 days prior to the next billing cycle in order to avoid further charges. Unused portions of any month will not be refunded. 

You and your family will continue to have access to your Kix360° membership services up until your next billing date following your cancellation.

You can cancel your KixOne appointment by sending an email to support@kixcare.com. You may also call to cancel your appointment at 416-343-0061. For Quebec appointments, please call 438-896-2662.

Please review our cancellation policy for information on cancellation fees and refunds. 

To cancel your Kix360° membership, email support@kixcare.com and complete the cancellation request form that will be shared with you. Our platform currently does not support self-cancellation functionality. 

Our KixCare team proudly offers ongoing education & support and (non-life threatening) urgent care that is high-quality, safe, and accessible. You can use Kix360° pour répondre à tout problème de santé pour lequel vous vous rendriez généralement dans une clinique sans rendez-vous. Ceux-ci inclus:

• Fever, viral illness, earache or infection, red eyes
• Chronic cough, asthma
• Nausea and vomiting 
• Abdominal pain, constipation or diarrhea
• Rash, dermatology
• Infant feeding, colic, or digestion
• Minor injury, concussion, sprain, or strain
• Mental health or behavioural issues
• Developmental issues
• Academic performance
• Maux de tête

If our Pediatric Experts cannot help you virtually, we will make every effort to direct you to the appropriate in-person care for your kid.

With Kix360°, you can message or video call with a Pediatric Registered Nurse. Appointments with Nurse Practitioners are through video calls. Our Nurse Practitioners can make referrals to one of our Pediatricians as needed.

With KixOne, your appointment will be with one of our Pediatric Nurse Practitioners via video call. Our Nurse Practitioners can make referrals to Pediatricians and Pediatric specialists within or outside our network. 

In Quebec, KixCare urgent care visits are with Pediatricians via video call.

Les médecins de KixCare sont équipés pour rédiger des ordonnances et fournir des références pour des travaux de laboratoire, des soins en personne ou des services de pédiatrie. Les infirmières en pédiatrie de KixCare peuvent également référer au besoin à d'autres experts en pédiatrie.